Maybe its because this reporter has never actually worked in a call center, but its fascinating to see the actual script to be used by agents of the controversial new Equal Employment Opportunity Call ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

I am constantly asked for the perfect call center script that contractors can modify to make their own, but the fact these contractors know they’ll want to change it indicates they already know canned ...