WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to drive business performance improvement, today announced new artificial intelligence (AI)-driven ...
NTTテクノクロス株式会社は19日、コンタクトセンター向けのAIソリューション「ForeSight Voice Mining」において、米CallMinerのエンゲージメント分析プラットフォーム「CallMiner Eureka」の応対品質評価機能を連携させ、日本語において、オペレーターの客観的な評価 ...
WALTHAM, MA--(Marketwired - August 08, 2016) - CallMiner® (http://www.callminer.com), the leader in speech and customer engagement analytics solutions, announced ...
WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced CallMiner AI Assist, a collection of new and enhanced ...
To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on traditional surveys, Outreach combines ...
Amid this crisis that we are currently going through, I’ve been hearing lots of stories from organizations saying that customers are calling them and asking lots of surprising and non-product or ...
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