Virgin Media O2 has launched a certified customer service training programme with the Institute of Customer Service as part of efforts to improve support for customers. The bespoke programme is ...

Millions of Brits have been served with fake customer service numbers via search engines and AI tools, new research from Virgin Media O2 shows. Scammers have been able to influence AI search results ...

Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.