Performing proactive problem management in BMC Helix ITSM Insights
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Performing proactive problem management in BMC Helix ITSM Insights
Watch this video to understand how to use the Proactive problem management workspace in BMC Helix ITSM Insights. As a problem coordinator, you can run analytics on historic incident data and leverage AI clustering technology to identify patterns of recurring incidents. You can then identify valuable clusters for further root cause analysis and ...
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